Job Description
Job Description
Job Description
Position Title
Director of Operations – Home Healthcare
Reports To
Chief Executive Officer (CEO) / Chief Operating Officer (COO)
Position Summary
The Director of Operations is responsible for overseeing the daily operations of the home healthcare agency to ensure the delivery of high-quality, compliant, and cost-effective patient care. This role provides strategic and operational leadership to clinical and administrative teams, ensuring regulatory compliance, operational efficiency, staff development, patient satisfaction, and financial performance.
Key ResponsibilitiesOperational Leadership
- Direct and oversee all day-to-day agency operations.
- Develop and implement operational policies, procedures, and best practices.
- Ensure efficient coordination of clinical, administrative, scheduling, billing, and support services.
- Monitor productivity, workflow, and operational performance metrics.
- Identify opportunities to improve efficiency, patient outcomes, and employee engagement.
Clinical Operations Support
- Partner with the Director of Nursing and clinical leadership to ensure quality patient care.
- Support interdisciplinary collaboration among nurses, therapists, social workers, and home health aides.
- Monitor patient satisfaction and implement improvement initiatives.
- Ensure timely initiation and continuation of patient services.
Regulatory Compliance
- Maintain compliance with all federal, state, and local regulations governing home healthcare.
- Ensure adherence to Medicare, Medicaid, HIPAA, OSHA, and accreditation standards.
- Prepare for state surveys, audits, and accreditation reviews.
- Develop corrective action plans when necessary.
Financial Management
- Assist with budgeting, forecasting, and financial planning.
- Monitor operational expenses and identify cost-saving opportunities.
- Review key financial indicators including revenue, labor costs, and productivity.
- Collaborate with finance and billing departments to optimize reimbursement and revenue cycle performance.
Staff Leadership
- Recruit, train, mentor, and evaluate management and supervisory staff.
- Foster a positive, accountable, and collaborative work environment.
- Establish performance goals and conduct regular performance evaluations.
- Support employee retention and professional development initiatives.
Quality Improvement
- Lead Quality Assurance and Performance Improvement (QAPI) initiatives.
- Monitor quality indicators, patient outcomes, and incident reports.
- Analyze operational data and implement continuous improvement strategies.
- Promote a culture of patient safety and clinical excellence.
Strategic Planning
- Participate in organizational strategic planning.
- Support business growth initiatives, including new service lines and geographic expansion.
- Build relationships with referral sources, hospitals, physicians, and community partners.
- Identify opportunities to enhance market presence and patient access.
QualificationsEducation
- Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or a related field required.
- Master's degree (MHA, MBA, MSN, or related field) preferred.
Experience
- Minimum of 5–7 years of progressive leadership experience in home healthcare or healthcare operations.
- Experience managing multidisciplinary teams.
- Strong knowledge of Medicare Conditions of Participation and home health regulations.
- Experience with budgeting, quality improvement, and operational management.
Skills
- Exceptional leadership and organizational skills.
- Strong analytical and problem-solving abilities.
- Excellent written and verbal communication skills.
- Knowledge of electronic health record (EHR) systems and healthcare technology.
- Financial and operational management expertise.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong interpersonal and relationship-building skills.
Preferred Certifications
- Licensed Registered Nurse (RN) preferred but not required.
- Certified Professional in Healthcare Quality (CPHQ) preferred.
- Lean Six Sigma certification is a plus.
Physical Requirements
Job Tags
Local area