Pharmacy Tech Support / Call Center Rep (Remote Work from Home) Job at IQVIA, Las Vegas, NV

  • IQVIA
  • Las Vegas, NV

Job Description

This remote call center role supports patients and pharmacies managing prescription assistance programs. The representative handles card activation, program eligibility questions, and troubleshooting for payment solutions. Requires pharmacy technician credentials, HIPAA certification, and 3+ years of call center experience.

Responsibilities

  • Handle customer requests via phone, email, fax regarding payment assistance programs
  • Activate co-pay cards, verify program eligibility, explain benefits to patients and pharmacies
  • Troubleshoot and resolve submission rejections and cardholding issues
  • Document resolution information and escalate unresolved cases to appropriate departments
  • Suggest operational improvements to management based on customer interactions

Requirements

  • High school diploma or equivalent
  • Pharmacy technician experience
  • HIPAA certification
  • Call center experience, 3+ years preferred
  • Medical claim processing experience (preferred)
  • Bilingual English/Spanish capability (preferred)

Compensation: $18.00 per hour

Job Tags

Hourly pay, Remote work

Similar Jobs

Entrepreneurial Capital

Trades Business Coach — Contractor Job at Entrepreneurial Capital

 ...Trades Business Coach Contractor Flexible, Part-Time Contractor Role | $100/hour equivalent About Entrepreneurial Capital Entrepreneurial Capital is a private investment firm focused on partnering with strong owner-operators and helping established small businesses... 

Lane Enterprises Inc

Mobile Equipment Operator Job at Lane Enterprises Inc

Mobile Equipment Operator Location: 1404 Industrial Drive, Statesville, NC, 28625, United States Employee Type: FT Non-Exempt Manage Others: No Description Requirements PI30b71390c68b-38059-39657662

Connect Search, LLC

Grant Writer Job at Connect Search, LLC

Grant Writer Chicago, IL | Hybrid Four days in office per week $80,000-$90,000 Medical, Dental, Vision We are seeking a Grant Writer to support fundraising efforts for a mission-driven organization. This role will research funding opportunities, develop compelling...

Syntricate Technologies

Junior DevOps Engineer Job at Syntricate Technologies

 ...servers, storage systems, operating systems, and databases, and how they interrelate. A passion for learning and growth in DevOps practices. A curiosity for Design, UX and UI. You are a self-motivated, dynamic teammate. Experience... 

CRH

Commercial Operations Manager Job at CRH

 ...International pool finishes, and Techniseal sands and sealant technologies. Job Summary The primary role of the Commercial Operations Manager is to lead a customer-focused commercial team that delivers exceptional customer experience throughout the estimating,...